Infrastruxure

Most successful businesses today depend on a stable information technology platform. In order to maintain these IT business operations, four layers or building blocks must be present. The following figure illustrates this layered model and the importance of having an integrated network-critical physical infrastructure (NCPI) system as a foundation to maintaining business functions. In addition to the NCPI, this includes the information technology and the processes and people to support the operation of these systems. The information technology includes data processing, storage, and communications systems, both hardware and software. Without appropriate planning and design of this technology, the network and ultimately the business cannot function. All processes for operating in this data center or IT environment must be clearly defined, well documented, and standardized in a simple manner for all users to comprehend. When such processes are not effectively implemented, inconsistencies in the operation and maintenance of systems are inevitable leading to unexpected downtime. It is also necessary to have the 0e$0le to support the operations. This includes having the appropriate staffing level and the right level of skill and training. When proper planning for staffing levels and training / skill levels has not occurred, human error is inevitable.