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WEST KINGSTON, R.I., Sept. 20 /PRNewswire-FirstCall/ -- American Power
Conversion (Nasdaq: APCC) (APC), a leading provider of innovative solutions for
network-critical physical infrastructure, today announced that it ranked third
on the 2006 InformationWeek 500 revealed at a September 11th gala awards
ceremony, part of the exclusive InformationWeek 500 conference in Rancho
Mirage, California.
In addition to being ranked third overall in InformationWeek's Innovation
Category, American Power Conversion was also awarded the number one position
for IT innovation in the Electronics Industry.
"American Power Conversion is honored to have been ranked within the top 10
most innovative companies by InformationWeek for our customer relationship
management (CRM) achievements," said Brian Belleveau, CIO at APC. "By focusing
our efforts toward the continuous improvement of the 'customer experience,' we
have not only achieved improvement of the external facing processes but also
the internal processes. In the end, it is all about the customer. We want to
know as much about our customers as possible. The more we know, the better we
can assist them in solving their business problems."
In 2004, APC started a CRM transformation program. The goal was to continuously
improve the customer's experience at every touch point and provide the level of
service needed to achieve maximum customer satisfaction. The automated program
was designed to track and report failed customer interactions and supply that
data to the process improvement teams. This system gave these teams the
opportunity to focus on what is truly needed to improve the value and
experience we provide to our customers.
"We'd like to extend our sincere congratulations to all InformationWeek 500
honorees. These companies represent today's leading technology innovators, many
of whom have joined us this week," said InformationWeek publishing director,
Fritz Nelson. "This group has prompted fascinating discussion on some of the
most forward-looking business technology initiatives to date."
For the past 18 years, InformationWeek has identified and honored the nation's
most innovative users of information technology with its annual listing. The
list is unique among corporate rankings because it spotlights the power of
innovation in information technology, rather than simply identifying the
biggest IT spenders. Additional details on the InformationWeek 500 can be found
online at http://www.informationweek.com/iw500/.
About American Power Conversion
Founded in 1981, American Power Conversion (Nasdaq: APCC) (APC) is a leading
provider of global, end-to-end solutions for real-time infrastructure. APC's
comprehensive products and services for home and corporate environments improve
the availability, manageability and performance of sensitive electronic,
network, communication and industrial equipment of all sizes. APC offers a wide
variety of products for network-critical physical infrastructure including
InfraStruXure(R), its revolutionary architecture for on-demand data centers, as
well as physical threat management products through the company's NetBotz(R)
division. These products and services help companies increase the availability
and reliability of their IT systems. Headquartered in West Kingston, Rhode
Island, APC reported sales of $2 billion for the year ended December 31, 2005,
and is a Fortune 1000, Nasdaq 100 and S&P 500 Company.
About InformationWeek
InformationWeek sets the agenda for business technology executives, covering
the full range of information access points IT decision-makers use today. A
trusted, authoritative source and information filter, InformationWeek helps
community members understand and focus on what's important up-to-the-minute --
in print, online, through independent research and at live, peer-to-peer
events. Through its cross-media platform, InformationWeek delivers content to
complement the print publication to its community of business technology
leaders when and how they want it, 24/7. The InformationWeek community includes
an audience of 2.5 million CIOs, IT executives and business managers who cut
across industries, job titles, company sizes and global borders.
InformationWeek is consistently recognized for its commitment to excellence and
thought leadership by the IT community, receiving many of the industry's top
media accolades, including several awards from the American Society of Business
Publication Editors (ASBPE), top spots in BtoB Magazine's Media Power 50 and
Circulation Excellence Awards from Circulation Management Magazine.
About CMP Technology
CMP Technology is a marketing solutions company serving the technology,
healthcare and lifestyles industries. Through its market-leading portfolio of
trusted information brands, CMP Technology has earned the confidence of more
professionals and enthusiasts in these fields than any other media company. As
a result, CMP is the premier provider of access, insight and actionable
programs designed to connect sellers and buyers in each of these industries in
ways that yield superior return on investment. CMP Technology is a subsidiary
of United Business Media (http://www.unitedbusinessmedia.com), a global
provider of news distribution and specialist information services with a market
capitalization of more than $3 billion.
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